Our Terms & Conditions
Last Updated: January 21, 2025
Welcome to Naeborhood (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of www.naeborhood.com (the “Site”) and any services or products provided by Naeborhood (collectively, the “Services”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use our Site or Services.
1. Eligibility
1.1 Age Requirement
By using Naeborhood, you represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and are legally capable of entering into binding contracts.
1.2 Compliance with Laws
You agree to comply with all applicable laws, regulations, and rules regarding your use of the Site and Services.
2. Account Registration
2.1 Account Creation
To access certain features (e.g., placing orders or subscribing to membership), you may be required to create an account by providing valid information, including your name, email, and a secure password.
2.2 Responsibility for Account
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
2.3 Accuracy of Information
All information you provide must be truthful and accurate. Providing false or misleading information may lead to termination of your account without notice.
3. Use of the Site & Services
3.1 Personal & Non-Commercial Use
Unless otherwise specified, the Services are for your personal and non-commercial use. You may not resell, distribute, or exploit the Services in any manner unless expressly permitted by us.
3.2 Prohibited Activities
You agree not to:
- Use the Site or Services for any illegal or unauthorized purpose.
- Interfere with or disrupt the Site’s operation, servers, or networks.
- Attempt to gain unauthorized access to any portion of the Site or Services.
- Collect or store personal data about other users without their explicit consent.
- Submit false or fraudulent orders.
3.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the Site or Services at any time with or without notice. We will not be liable to you or any third party for any modification or discontinuation.
4. Orders & Shipping
4.1 Product Listings
We provide listings of American retail products sourced on demand. Prices and availability are subject to change without notice. We strive to keep information updated but cannot guarantee real-time accuracy.
4.2 Order Acceptance & Cancellation
Your order constitutes an offer to purchase. We reserve the right to accept or reject orders in our sole discretion (e.g., if items are out of stock or payment is declined).
4.3 Shipping & Delivery
We partner with various carriers (e.g., DHL, FedEx, freight forwarders). Shipping times may vary based on the product, destination, and carrier. We are not liable for delays caused by customs, weather, or other factors outside our control.
4.4 International Duties & Taxes
You may be responsible for import duties, customs fees, and other taxes required by your country’s laws. We are not responsible for these additional charges.
5. Membership & Subscriptions
5.1 Annual Subscription
We may offer an annual membership plan which includes certain benefits (e.g., discounted shipping, exclusive deals). The membership fee is non-refundable once the subscription period has started.
5.2 Renewals
Unless canceled, your membership may automatically renew at the then-current rate. You may manage or cancel your subscription at any time via your account settings or by contacting customer support.
5.3 Cancellation
If you choose to cancel, your membership benefits will remain active until the end of the current billing cycle. No partial refunds will be issued for unused time.
6. Payments & Billing
6.1 Accepted Payment Methods
We accept major credit cards, debit cards, as well as local payment options via out integrated payment processor (Stripe). By providing a payment method, you confirm you have the right to use it.
6.2 Billing Information
You must provide accurate billing information. Incorrect or unauthorized payment information may lead to order cancellation or account suspension.
6.3 Refunds
By placing an order with Naeborhood, you acknowledge and agree that all products are sourced on-demand and shipped internationally. Due to the unique nature of our cross-border fulfillment, we do not accept returns or offer refunds on any orders once placed, including those for reasons such as change of mind, incorrect orders, or unexpected shipping delays. If you have any questions or concerns about a product before purchasing, please contact our Customer Support at info@naeborhood.com. We’re here to help you make an informed decision.
7. Intellectual Property
7.1 Ownership
All content on this Site—logos, trademarks, text, images, software, and more—are the property of Naeborhood or our licensors, and are protected by applicable intellectual property laws.
7.2 Limited License
We grant you a personal, non-exclusive, non-transferable, revocable license to use our Site and Services. You agree not to reproduce, redistribute, or create derivative works without our express permission.
8. Disclaimer of Warranties
USE OF THE SITE AND SERVICES IS AT YOUR OWN RISK. WE PROVIDE THE SITE AND SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAEBORHOOD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITE OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE RELEVANT SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM.
10. Indemnification
You agree to indemnify and hold harmless Naeborhood and its affiliates from and against any losses, damages, liabilities, claims, or expenses (including attorneys’ fees) arising out of or related to your use of the Site, violation of these Terms, or infringement of any rights of another.
11. Termination
We reserve the right to suspend or terminate your account and/or access to the Site or Services at any time for violations of these Terms, suspected fraudulent activity, or for any other reason in our sole discretion without notice.
12. Governing Law & Dispute Resolution
These Terms and any dispute arising out of or related to them shall be governed by the laws of The United States of America, without regard to its conflict of law provisions. You agree to resolve any disputes exclusively in the courts located in Georgia, USA, and you consent to the personal jurisdiction of those courts.
13. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., by email or posting a prominent notice on our Site). Your continued use of the Site or Services after any changes indicates your acceptance of the updated Terms.
14. Miscellaneous
14.1 Entire Agreement
These Terms, together with our Privacy Policy and other posted guidelines, constitute the entire agreement between you and Naeborhood regarding your use of the Site and Services.
14.2 Severability
If any provision of these Terms is deemed invalid or unenforceable, that provision will be modified to the extent necessary to make it enforceable, and the remaining provisions will remain in full force.
14.3 No Waiver
Any failure by Naeborhood to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce such provision in the future.
14.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Thank you for choosing Naeborhood. We look forward to serving you!
